Making an Appointment

Q: How do I schedule an appointment?

A: Call the office at 888-516-4014 or book an appointment on the contact page of our website.

Q: What should I bring to my first appointment?

A: Please bring your insurance card, ID card, all medical history from previous doctors, and your medication bottles.

Q: Do you allow urgent or same day appointments?

A: Yes, we accept same day appointments for urgent medical needs.  Please call the office so that we may assess your needs and schedule your appointment.

Q: Are you accepting new patients?

A: Yes, we accept new patients everyday. We accept Medicaid for children or as a family group.  We also accept patients that have dual coverage of Medicaid and Medicare.

Q: What age groups do you see?

A: We see all age groups from newborns to the older generation.

Q: How often should I schedule a check-up?

A: Usually, patients come in for a yearly checkup, but that can depend upon the patient’s age, health problems or the doctor’s recommendation.

Q: What is your cancellation policy?

A: Please call 2-3 days in advance of your appointment date. If an appointment is cancelled later, a $25 no show fee will be charged.


Q: What types of services do you offer?

A: We offer services for chronic disease management, such as diabetes, hypertension, COPD & asthma, headaches & migraines, congestive heart failure, dementia, coronary artery disease, gastroesophageal reflux disease, osteoarthritis, colitis and more.  We also offer hormone replacement therapy, well woman exams, pain management, mood disorders, sexual dysfunction, blood analysis, and allergy testing with treatment.

Q: Does your office perform sports physicals?

A: Yes.

Q: Does your office perform labs?

A: Yes, we have an in-house lab station. We also use LabCorp, Quest Diagnostics, True Health Laboratories, and Spectracell.

Q: How do you notify your patients of lab or test results?

A: Lab results or test results are usually provided to the patient at their next follow-up office visit or a phone from a staff member using HIPPA guidelines.

Q: Will I be able to get copies of my test results?

A: Yes, certain test results may be accessed by the patient through our online patient portal.  Results can also be printed and provided to the patient upon their request at the time of their office visit.

Q: Can I get a copy of my medical records?

A: Medical records will be provided when the patient fills out a signed authorization for disclosure of health information. Also note that a fee will be charged.

Q: How do I request a prescription refill?

A: Medication refills are done when the patient comes for their office visit as well as calling the refills in to the pharmacy of the patient’s choice. If the prescription has to be written, the doctor will provide it before the patient leaves their office visit for that day.

Q: How do I contact the physician with a question?

A: The doctor will call you back if the question requires medical attention. However, general questions will be answered by the doctor, but relayed to you by the staff.

payment information

Q: What is your billing policy?

A: Each office visit is paid upon arrival via the co-pay designated by the patient’s insurance.

Q: How will I pay for my care?

A: Payment can be made through your insurance company or out of pocket. We accept all major credit & debit cards, cash, and checks.

Q: What happens if you do not carry my insurance policy (out of network)?

A: You can self-pay or try changing to an insurance that the office accepts.

Q: What if I’m currently experiencing problems with my insurance company?

A: Inform us and contact your insurance provider for more assistance.

Q: What if I don’t know what my deductible is?

A: Before your scheduled visit, we verify your insurance to make sure you are in network, as well as know what your deductible is and what your co-pay may be.